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The most significant difference between "I'm sorry" and "I apologize" is "Informal" and "Formal". So the expression "I am sorry" is more often used for Informal purposes, and is usually seen as an acknowledgment of a sincere apology (truly sorry), so if anyone uses this but does not feel sorry, then he is said to be lying.
"I'm Sorry" is also used to express sympathy, for example "I'm sorry for your loss" if your friend has lost something, or to express grief over the death of a loved one "I'm sorry to hear that". Meanwhile, "I apologize" is used to express an apology for minor mistakes in social or formal forums, and sometimes the mistake is ordinary and casual, for example "Hi All, I apologize, I just checked my phone" (an expression commonly used in social media forums).
Comparison Table
Perbedaan | I Am Sorry | I Apologize |
|-------------------------------------------|-----------------------|-------------------------------|
| Siapa yang disalahkan? | Belum tentu saya | Saya |
| Apa yang dirasakan ketika mengatakan ini? | Kesedihan, Penyesalan | Bertanggung jawab |
| Apakah bisa sarkatis? | Ya | ya |
| Level perasaan | Emosional dan Empatik | Intelektual dan Emosionalitas |
| Formalitas Relatif | Nonformal | Formal |
| Kemungkinan Ketulusan | Bisa jadi tidak tulus | Bisa jadi tulus |
| Untuk ungkapan duka / belasungkawa | Ya | Tidak |Case Study of the Use of "I Apologize" and "I'm Sorry"
When my boyfriend cheated on me, I got angry and smashed his car window. Then I apologized. In this example, I am not really sorry because my actions were justified.
An official who has failed to keep his promise or made a mistake in his policy then apologizes to the public "I Apologize" this can be just a formality.
When your words have hurt your parents' feelings, then you apologize "I am sorry" and intend not to repeat it again, this is a sincere apology.
Reference
http://www.diffen.com/difference/I_Am_Sorry_vs_I_Apologize